Privacy Policy

Last updated: January 1, 2026

1. Information We Collect

When you use SiteNova, we collect information you provide directly and information generated through your use of our services.

Information You Provide

  • Account Information: Email address, name, and authentication credentials when you register an account.
  • Project Details: Website specifications, design preferences, and related information you submit through our order form.
  • Communications: Messages you send through our live chat or support channels.
  • Payment Information: Billing details processed securely through our payment providers. We do not store full credit card numbers on our servers.

Information Generated Automatically

  • Usage Data: Pages visited, features used, and interaction patterns within the platform.
  • Device Information: Browser type, operating system, screen resolution, and device identifiers.
  • Log Data: IP addresses, access times, and error logs for security and debugging purposes.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

  • To process your orders and deliver completed websites.
  • To communicate with you about your projects, account, and support requests.
  • To authenticate your identity and protect against unauthorized access.
  • To analyze usage patterns and improve the platform's functionality and user experience.
  • To send important service updates and security notifications.
  • To comply with legal obligations and enforce our terms of service.

3. Information Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

  • Service Providers: Trusted third parties that help us operate our services (hosting, payment processing, analytics) under strict data protection agreements.
  • Legal Requirements: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users.
  • With Your Consent: When you explicitly authorize us to share your information for a specific purpose.

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Two-factor authentication for admin access.
  • Regular security audits and vulnerability assessments.
  • Strict access controls and employee training on data protection.
  • Automated monitoring for unauthorized access attempts.

While we take every reasonable precaution, no method of transmission or storage is 100% secure. We encourage you to use strong, unique passwords for your account.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

  • Account Data: Retained until you request account deletion.
  • Order Data: Retained for 3 years for legal and accounting purposes.
  • Chat Logs: Retained for 12 months for quality assurance.
  • Usage Logs: Retained for 90 days for security monitoring.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing of your data for certain purposes.
  • Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at privacy@sitenova.com.

7. Cookies

SiteNova uses cookies and similar technologies for:

  • Essential Cookies: Required for authentication and security. Cannot be disabled.
  • Preference Cookies: Remember your theme and display settings.
  • Analytics Cookies: Help us understand how users interact with the platform.

You can control cookies through your browser settings. Disabling essential cookies may prevent the platform from functioning correctly.

8. Children's Privacy

SiteNova is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of SiteNova after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: